Question 1

Do I need to be home when you clean my windows?

Accepted Answer

No, you don't need to be home. We clean exteriors using water-fed poles from ground level, so we don't need access inside. Just ensure side gates are unlocked and leave any pet or access instructions. We'll text before arrival and leave a card when done.

Question 2

How quickly can I get a quote?

Accepted Answer

Send your property details through our 2-minute quote form or call the office directly. We review requests the same day and aim to provide a tailored price within one working day. No deposit required, and there's no obligation to proceed.

Question 3

What happens if the weather turns bad?

Accepted Answer

Light rain doesn't affect the purified water finish—we'll still attend and guarantee streak-free results. If high winds or storms make it unsafe, we reschedule within 48 hours at no extra charge. You'll be notified by text if we need to postpone.

Question 4

How do payments work?

Accepted Answer

Once the clean is complete, you'll receive a secure payment link by text or email. Pay by card or set up direct debit for automatic billing on regular cleans. You only ever pay after the work is done and you're satisfied.

Question 5

Are your cleaners insured and vetted?

Accepted Answer

Absolutely. Our entire team is £5M public-liability insured, SafeContractor approved, and DBS checked. Every technician completes regular training in water-fed pole systems and working at height, so you get a vetted, professional crew every time.

Question 6

What areas in Somerset do you cover?

Accepted Answer

We serve most of Somerset including Wells, Glastonbury, Street, Shepton Mallet, Frome, Weston-super-Mare, Bridgwater, Taunton, Yeovil, and surrounding villages. Enter your postcode on our website to check coverage instantly.

Question 7

How often should I have my windows cleaned?

Accepted Answer

Most customers choose a regular window cleaning schedule every 4 weeks or every 8 weeks. Coastal properties near Weston or Burnham often prefer every 4 weeks due to salt spray and wind. We'll recommend the best option based on your location, exposure, and the finish you want.

Somerset homes.Spotless.

Numbers that speak for themselves

Complete exterior care

Window Cleaning

Gutter Clearing

Solar Panels

Conservatory Roofs

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Common questions