Privacy Policy

Who we are

Somerset Window Cleaning provides window and exterior cleaning services across Somerset. Contact us at info@somersetwindowcleaning.co.uk or 01458 860 339.

What we collect

We only collect what we need to do the job:

• Contact details: Name, email, phone number
• Property info: Address, access notes, parking
• Service records: Quotes, bookings, job notes
• Photos: Before/after shots for quality assurance
• Payments: Invoice totals (card details handled securely by Stripe/GoCardless)

How we use it

• Providing quotes and scheduling visits
• Carrying out and recording our work
• Sending invoices and processing payments
• Sending appointment reminders and service updates
• Occasionally asking for reviews (you can opt out)

We do not sell your data.

Who we share with

Only trusted service providers who help us run the business: website hosting, payment processors, email/SMS tools, and our accountant. They only access what they need and must keep it secure.

How long we keep it

• Enquiries: 12-24 months after last contact
• Customer records & invoices: 6 years (for tax/legal requirements)

Cookies & advertising

We use essential cookies to make the site work and Google Analytics (if you consent) to understand how people use the site. You can manage preferences via our cookie banner.

We use Google Ads to advertise our services. When you visit via a Google ad, a click identifier (GCLID) is stored to measure whether the ad led to an enquiry. This data is processed by Google and helps us understand which ads are effective. No personal information is shared with Google beyond what their standard advertising tools collect.

Your rights

You can ask us to show, correct, or delete your data at any time. Just email us. You can also unsubscribe from marketing messages using the link in any email.

Questions or concerns?

Contact us at info@somersetwindowcleaning.co.uk. You can also complain to the Information Commissioner's Office if needed.