Everything you might want to know
Honest answers to the questions homeowners across Somerset ask us most. If yours is not here, just give us a call or ask for a free quote and we will happily talk it through.
How our window cleaning works
The everyday questions about visits, access and the finish you can expect.
How often do you come?
You can choose a regular exterior window clean every 4 weeks or every 8 weeks, whichever suits your home best. We keep to a reliable round so your windows always look their best without you having to think about it. Our round floats across the week rather than landing on a fixed day, so we text you the day before each clean.
Do I need to be home when you clean?
No. Almost all of our work is done from the outside, so you do not need to be in. Just leave any side gates unlocked so we can reach the back, and we will take care of the rest. We text the day before and message you once it is finished.
How do you clean the windows?
We supply all our own water and reach-and-wash poles, working safely from the ground with no ladders against your walls. Purified water lifts the dirt and dries clear with no chemicals and no streaks, so there is no soapy residue left behind. It also means we clean the frames and sills at the same time, not just the glass.
Can you reach Velux and roof windows?
We can usually reach the majority of Velux windows from the ground depending on the distance and the pitch of the roof. If we can get to them, we will clean them. We will always let you know what is reachable when we see the property.
Do you clear gutters as well?
Yes. We clear most gutters with a gutter vacuum pole from the ground, with no need to work up on the roof. Where access calls for it we will use a ladder, but never roof access. It is a separate service to window cleaning, so just ask and we will quote it for you.
Clear, honest and no pressure
How we price your home and the easy ways to settle up.
How much does window cleaning cost?
It comes down to the size of your home, how easy the windows are to reach, and how often you would like us. The quickest way to a quote is our online form: pop in a few details and the team will confirm your price. No obligation, and no pressure.
How and when do I pay?
We send an invoice with a payment link after each clean, so you only ever pay once the work is done, never upfront. You can pay by card or bank transfer, or set up a Direct Debit so it is handled automatically. Every Direct Debit is covered by the Direct Debit Guarantee.
How do I book?
Fill in our online form with a few details about your property. The form takes under a minute, and the team will confirm your price after you send it. Prefer to talk it through? Call the office on 01458 860 339, Monday to Friday, 9am to 4pm, or email info@somersetwindowcleaning.co.uk.
Can I skip or cancel a clean?
Of course. Just let us know at least 24 hours before your scheduled visit and we will move it or skip it. There are no cancellation fees and no long contracts, so you are never locked in.
What happens if it rains?
Light rain does not affect the result, our purified water leaves the glass clear once it dries, so we usually carry on as normal. If the weather is genuinely unsafe to work in, we will reschedule and let you know.
A team you can rely on
Where we work and the reassurance behind every visit.
What if I am not happy with the clean?
Tell us within 48 hours and we will come back and put it right, free of charge. That is our re-clean guarantee. We would always rather sort it out than leave you anything less than happy.
Are you insured?
Yes. We carry £5m public liability insurance plus employer's liability, and our team are DBS checked. As a veteran-owned, family-run business, we take real pride in working carefully and professionally.
What areas do you cover?
We cover much of Somerset, including Glastonbury, Street, Wells, Bridgwater, Shepton Mallet, Frome, Yeovil, Taunton and the surrounding villages. The quickest way to be sure is to check your postcode on our areas page.
How long have you been operating?
We are a family-run business based in Street, and we have been cleaning windows across Somerset since 2019. Today we look after 45+ towns and villages, from residential rounds to commercial contracts.
Still not sure about something? Call the office on 01458 860 339 (Monday to Friday, 9am to 4pm) or email info@somersetwindowcleaning.co.uk. A real person will get back to you.
Let's get your windows gleaming
Tell us a little about your home and we will send you a friendly, no-obligation quote. If you would rather just ask a question, pick up the phone, we are always happy to help.