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Common questions

Answered before you ask

The questions homeowners across Somerset ask us most. If yours is not here, send it with the form above or give us a call.

How much does window cleaning cost in Somerset?

Send us your name, phone number, full address and the services you need. We look at the property online, then one of the team calls with a no-obligation price before anything is booked.

What payment methods do you accept?

Card, direct debit, or bank transfer. After each clean, we send a secure payment link to your phone. Regular customers can set up a direct debit so it's all automatic. We never ask for payment upfront.

What's your cancellation policy?

Just give us 24 hours' notice and there's no charge. For regular customers, we'll move your slot to the next available date. Life happens. We won't penalise you for a genuine change of plans.

Can I set up a regular cleaning schedule?

Absolutely, and most customers do. You pick the frequency (usually every 4 or 8 weeks) and we handle the rest. Regular customers get priority booking, consistent pricing, and automatic scheduling so you never need to remember to rebook.

What equipment do you use?

We supply all our own purified, deionised water and use reach-and-wash poles that extend up to 40 feet, so we can clean most windows safely from the ground without ladders. The purified water dries spot-free without chemicals.

What if I'm not happy with the clean?

Not happy with your clean? Contact us within 48 hours of the visit and we will return to put it right at no extra charge. We can photograph before and after your clean, so you can see the results even if you're not home.

Prefer to talk it through? Call us on 01458 860339, Monday to Friday, 0900 to 1700.